cucicuci Platform Terms and Conditions of Use

1. Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "cucicuci" or "Platform" refers to the website https://cucicuci.one together with all services, products and features offered under this brand.
• "User" or "Member" refers to any individual who has registered an account and is using the cucicuci services.
• "Account" refers to the personal account registered by a user to access the cucicuci platform.
• "Terms" refers to this entire Terms and Conditions document, including any updates or amendments that come into effect from time to time.
• "Deposit" refers to the transfer of funds by a user into their cucicuci account for the purpose of wagering.
• "Withdrawal" refers to the transfer of funds from a cucicuci account to the user's financial account.
• "Bonus" refers to any incentive, free credit or additional benefit offered by cucicuci to users.

Section headings in this document are for reference purposes only and do not affect the interpretation of the terms contained within.

2. User Eligibility

To register and use cucicuci services, users must meet the following requirements:

• Be at least 21 years of age at the date of registration.
• Have the legal capacity to enter into a binding agreement.
• Not be a resident or citizen of any jurisdiction that prohibits online gambling activities.
• Not have been previously banned from using cucicuci services.
• Acting on their own behalf and not as a proxy or agent for a third party.

cucicuci reserves the right to request identity document verification from users at any time to ensure compliance with these eligibility requirements. Users who fail to complete the verification process may have their access restricted or blocked until the process is completed.

3. Account Registration

Each user is permitted to hold one (1) active account only at cucicuci. Holding more than one account is a serious violation that may result in the closure of all related accounts and the forfeiture of any remaining funds.

During registration, users are required to provide true, accurate and current information including:

• Full name as per identity card (MyKad) or other valid identification document.
• Valid date of birth for age verification.
• An active and reachable email address.
• A mobile phone number registered in the user's name.

Users are fully responsible for maintaining the confidentiality of their account username and password. Any activity that occurs under an account is considered the action of the account holder. If a user suspects their account has been accessed without authorisation, contact cucicuci support immediately.

4. Deposits and Payment Methods

cucicuci accepts deposits through the following payment methods:

• Touch 'n Go eWallet
• DuitNow
• FPX Online Banking (including major Malaysian banks)
• Boost
• Cryptocurrency: USDT, BTC and ETH

The minimum deposit is RM10 for all payment methods. No specific maximum limit is set, however cucicuci reserves the right to request additional verification for large deposit amounts.

All deposits are processed using a secure encryption system. User financial information is not stored directly on cucicuci servers and is handled through licensed third-party payment providers.

5. Withdrawals

The minimum withdrawal is RM100. Withdrawal requests are typically processed within 30 minutes to 3 hours depending on the chosen method and internal verification process.

To ensure a smooth withdrawal process, users are required to:

• Complete the account identity verification process in full.
• Ensure that bank account or e-wallet details are accurate and up to date.
• Comply with any applicable wagering requirements before submitting a withdrawal request.
• Use the same withdrawal method as the deposit method used.

cucicuci reserves the right to delay or investigate withdrawal requests that are deemed suspicious or do not comply with the platform's terms of use. Users will be contacted via email or live chat if there is an issue with their withdrawal.

6. Bonus and Promotions Policy

All bonuses and promotions offered by cucicuci are subject to the wagering requirements specified. Users are required to understand and comply with these conditions before accepting any bonus.

Welcome Bonus:

• Bonus value: 150% of the first deposit amount, up to a maximum of RM500.
• Wagering requirement: 20x the bonus value before a withdrawal can be made.
• Example: Deposit RM100 → Bonus RM150 → Account balance RM250 → Total wagering required: RM150 × 20 = RM3,000.
• Another example: Deposit RM800 → Bonus RM500 (maximum limit) → Account balance RM1,300 → Total wagering required: RM500 × 20 = RM10,000.

cucicuci reserves the right to modify, suspend or end any promotion at any time without prior notice. Users suspected of abusing the bonus system or placing strategic bets to meet wagering requirements without genuine play intent may be excluded from promotional offers.

7. Game Rules

The cucicuci platform offers a range of game categories including slots, live casino, sports betting, tennis betting and arcade games. Each game category has its own rules and procedures displayed within the respective game interface.

Users agree that:

• Game results are final and determined by a fair and transparent system.
• Any technical interruption during gameplay will be resolved according to cucicuci's internal resolution policy.
• Exploiting bugs or system vulnerabilities to gain unauthorised advantages is prohibited and may result in account closure.
• The use of automated software (bots), syndicate betting systems or any unauthorised means to exploit the platform is strictly prohibited.

All games are run using a random number generator (RNG) that is verified and audited by an independent party to ensure fair play for all users.

8. User Responsibilities

By using the cucicuci platform, users acknowledge and agree that gambling carries the risk of losing money. Users are fully responsible for their own betting decisions.

Users commit to:

• Setting personal limits for deposits, losses and playing time.
• Not using borrowed funds or money needed for basic necessities for betting purposes.
• Reporting to cucicuci if they experience gambling control issues.
• Contacting the support team if assistance related to responsible gambling is needed.

cucicuci provides account management tools such as deposit limit settings and self-exclusion options to help users manage their gambling habits. More information is available on the Responsible Gambling page.

9. Account Suspension and Closure

cucicuci reserves the right to suspend or close a user's account without prior notice in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering or any illegal activity.
• Providing false information during registration or the verification process.
• Attempts to hack, compromise or manipulate the platform's systems.
• Holding more than one account.

Users may also request voluntary closure of their account at any time by contacting the cucicuci support team. Any valid fund balance will be returned after the verification and audit process is completed.

In cases of suspension due to an investigation, cucicuci reserves the right to hold the account balance until the investigation is concluded. The investigation period depends on the complexity of the case and the user's cooperation in providing the required information.

10. Amendments to Terms and Conditions

cucicuci reserves the right to modify, add or remove any part of this Terms and Conditions document at any time. Any material changes will be communicated to users via:

• A notice displayed on the cucicuci homepage.
• Email to the email address registered in the user's account.
• In-app or live chat notifications.

Continued use of the cucicuci platform after amended terms take effect is considered the user's acceptance of the updated terms. Users who do not agree with the changes have the right to close their account before the effective date of those changes.

The latest version of these Terms and Conditions is always available on this page and supersedes all previous versions. The effective date of the current version is stated at the top of this document.