cucicuci Privacy Policy

1 Introduction

This Privacy Policy is a binding agreement between cucicuci ("we", "platform") and you as a registered user or visitor of the cucicuci website. By registering an account, depositing funds or using any service on our platform, you agree to the terms set out in this document.

cucicuci operates under international licensing and is committed to ensuring the privacy of every player is fully protected. We recognise that personal data is a trust, and we handle it carefully in accordance with the latest security standards.

This Privacy Policy covers how we collect information, the purposes for which it is used, who may have access to it, and the rights you hold as the data owner. We encourage you to read this document in full and contact us if you have any questions.

2 Information We Collect

To provide a secure, smooth service that meets licensing requirements, cucicuci collects various categories of information from users. Collection is only carried out when there is a clear and legitimate need.

Information you provide directly:

• Full name as per identity card (MyKad or passport)
• Date of birth and identity card number for age verification purposes
• An active email address
• Mobile phone number for two-step verification and notifications
• E-wallet account information (Touch 'n Go, Boost) or bank account number for processing deposits and withdrawals
• Account password stored in encrypted form — we do not store passwords in plain text
• Information you provide through support chat or email

Information collected automatically:

• IP address, device type and operating system
• Browser information and language settings
• Game activity records, betting history and transactions
• Login and logout times, and general usage patterns
• Cookie data and similar tracking technologies (see Section 6)

3 Purpose of Information Use

Every piece of information we collect has a clear and legitimate purpose. cucicuci does not use user data for purposes unrelated to platform operations.

• Identity and age verification — ensuring players meet the minimum age requirement of 21 before being permitted to deposit or place bets.
• Account management — enabling you to log in, reset your password, update your profile and manage account settings.
• Transaction processing — verifying deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency (USDT, BTC, ETH).
• Customer support — providing accurate and effective assistance via live chat or email.
• Security and fraud prevention — detecting suspicious activity, preventing money laundering and protecting accounts from unauthorised access.
• Licensing compliance — meeting the reporting and audit requirements set by the international licensing body under which we operate.
• Platform improvement — analysing usage patterns in aggregate (without identifying individuals) to enhance the user experience.
• Service communications — sending important notifications relating to transactions, policy changes or security issues affecting your account.

4 Sharing Information with Third Parties

cucicuci respects player privacy and does not share your personal information arbitrarily. However, there are specific circumstances where data sharing is necessary and legally justified.

Authorised service providers:

• Payment processors — companies that handle your deposit and withdrawal transactions. They only receive the information needed to process those payments.
• Game technology providers — third-party game platforms that supply games within cucicuci. Information shared is limited to session identifiers and betting records as required.
• Identity verification services — KYC (Know Your Customer) providers that help verify the identity and age of players.

Legal requirements:

We may be required to disclose certain information to authorities or licensing bodies based on legal requirements, court orders or legitimate investigations. In such cases, disclosure is made only to the extent necessary.

5 Data Security and Protection

We invest in up-to-date security infrastructure to ensure your data is always protected. The following security measures are implemented on an ongoing basis:

• 256-bit SSL/TLS encryption on all communications between your device and the cucicuci servers.
• Two-step verification (2FA) available for all accounts as an additional layer of protection.
• 24/7 security monitoring by our technical team to detect and respond to threats immediately.
• Regular data backups stored in an isolated and secure environment.
• Strict internal access controls — only staff with specific authorisation can access user data, and only for legitimate operational purposes.
• Regular security audits by independent third parties to verify the integrity of our systems.

While we take all reasonable precautions, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing it with anyone.

6 Cookies and Tracking Technologies

cucicuci uses cookies and similar technologies to improve your browsing experience, maintain login sessions and understand how users interact with our platform.

Types of cookies we use:

• Session cookies — required to maintain your login during a browsing session. These cookies are deleted automatically when you close your browser.
• Functional cookies — store your preferences such as language settings and display configuration so they do not need to be reset each time.
• Analytical cookies — collect aggregated usage data to help us understand which parts of the platform are used most often. This data does not contain personal information that could identify an individual.

You can manage or disable cookies through your browser settings. However, disabling session or functional cookies may affect certain features on the cucicuci platform, including the ability to remain logged in.

7 Your Rights as a Data Owner

As a cucicuci user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

• Right of access — you have the right to request a copy of the personal information we hold relating to your account.
• Right of correction — if the information we hold is inaccurate or outdated, you have the right to request prompt correction.
• Right to erasure ("right to be forgotten") — you may request the deletion of your personal data, subject to mandatory record-keeping requirements under applicable laws and licensing.
• Right to restrict processing — in certain circumstances, you may request that processing of your data be paused while a claim or inquiry is being investigated.
• Right to object — you have the right to object to the processing of your data for specific purposes, including marketing communications.
• Right to data portability — you may request that your data be provided in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat (available 24/7) or by email at [email protected]. We will process your request within a reasonable timeframe.

8 Data Retention Period

cucicuci retains your personal information for as long as necessary to fulfil the purposes for which it was collected, or for as long as your account remains active. The following are our general data retention guidelines:

• Active account data — retained for the duration your account is active and for the required period after account closure for audit and compliance purposes.
• Financial transaction records — retained in accordance with applicable international licensing requirements, typically for the period specified by the relevant regulatory body.
• Customer support logs — retained for a sufficient period for reference and dispute resolution purposes.
• Aggregated analytics data — may be retained for a longer period as it does not contain information that can identify any individual.

When data is no longer required, we will delete it securely or convert it to an anonymised format that can no longer be linked to any specific individual.

9 Changes to This Privacy Policy

cucicuci reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, industry practice, or platform improvements. Any amendment will take effect as soon as the updated version is published on this website.

In the case of material or significant amendments, we will provide advance notice by email to all registered users or through a prominent notification within the platform. We encourage you to review this page periodically to stay informed about how we protect your information.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal information, our team is ready to help.

• Live Chat: Available 24/7 directly on the cucicuci platform — the fastest way to get an immediate response.
• Email: [email protected] — for more detailed written enquiries or formal requests relating to data rights.

Our support service operates in Bahasa Melayu and English. We will endeavour to process every privacy-related enquiry within a reasonable timeframe.